Protecting our community

June 9, 2020

Explorers Credit Union Reopens All Lobbies

The past few months, we have all experienced life that has been placed on pause and explored new ways of conducting every day tasks.

Explorers Credit Union has been serving our members since 1962, we want to ensure you that together we will move forward to a bigger and brighter future.

We are very excited to re-open our lobby areas to welcome you back, while keeping the health and safety of everyone in mind.

Beginning WEDNESDAY, JUNE 10, our lobbies will be open.

Below you will find the steps we’re taking to protect everyone inside our buildings as we begin the process of re-opening our lobbies.  To further adhere to social distancing guidelines, we will be limiting the number of members in our branches and will have staff members on hand to direct you.

We’ve implemented enhanced cleaning and sanitation measures in our facilities. We will be regularly disinfecting high-touch surfaces.  Please note that until we have fully relaxed our protocols, we will not be offering coffee service or popcorn on Fridays.

 

We will have hand sanitizer available for your personal use.  We encourage you to utilize the hand sanitizers before and after your transaction.  You will also be encouraged to keep any Explorers CU pens you may use.

 

Please be mindful of others to allow for at least six feet of distance from one another.  You can follow our signage and floor stickers inside our branch for placement while waiting.

 

 

We’ve also added plexiglass dividers at our teller lines and loan officers’ desks.

 

We are highly encouraging masks among teammates and members when the social distancing recommendation of six feet cannot be met.  Please keep in mind that for identification purposes, you may be asked to temporarily remove your mask.

 

We are still limiting face-to-face contact as much as possible and therefore encourage you to utilize online banking and the Explorers CU mobile app  as much as possible to check balances, make payments, transfer funds, or deposit checks.

 

If you are ill or have been exposed to COVID-19, we ask that you do not come into the credit union.   Rather you can use our drive up service or give us a call.

If you should have any questions, please feel free to reach out to us at 605.665.4309 or 800.491.4309.

May 26, 2020

Explorers Credit Union Reopens Springfield and Parkston Lobbies

Our Springfield and Parkston branch lobbies are now open to assist our members.  Explorers CU has instituted protective measures and encourages our members to follow social distancing standards as set forth by the CDC.  For additional hours at your location, click here.

March 18, 2020

Explorers Credit Union Lobby by Appointment Only

Our thoughts and hearts go out to those people around the world and here at home impacted by COVID-19.

With guidance of public health officials and government agencies, we have made the decision to open our lobby by appointment only effective Thursday, March 19, 2020 until further notice.  The health of our employees and members must come first.

During this time, Explorers Credit Union is well prepared to help you without interruption in service and ensure that your financial needs are met.  As a reminder, you can utilize the following services:

  • All branch drive up lanes will remain open in Springfield and Yankton
  • Our Parkston Branch will operate by appointment only and check Night Drop items frequently
  • Use online banking and the Explorers CU mobile app to check balances, make payments, transfer funds, or deposit checks. If you haven’t registered yet, we encourage you to create your online account today. If you are having trouble with access, please call us at 800.491.4309.
  • You can take care of most of your cash needs via our extensive ATM network. Please take the time now to note the locations most convenient to you.
  • For account balances, ACH or direct deposit notifications, you can use our Text banking option, and
  • You can also take advantage of CU Talk by calling 605.665.4309 and pressing Option 4.

Although we recognize the days ahead will be challenging, we will remain true to the very heart of our purpose – financial empowerment for everyone while remaining passionate about people.

We encourage members and staff to take precautions to protect their health.  With this in mind, Explorers Credit Union is utilizing the Centers for Disease Control and Prevention (CDC) guidelines to ensure we are helping our employees and members by providing accurate information about the public health threat posed by the virus.  We can each take steps to help slow the spread of disease, including:

  • Wash your hands often, with soap and water for a minimum of 20 seconds.
  • When possible, avoid shaking hands.
  • Use hand sanitizer containing at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.
  • Cover coughs and sneezes with a tissue or the inside of your elbow.
  • Clean frequently touched objects and surfaces regularly.
  • Avoid contact with people who are sick.
  • Stay home when you are sick.

Should you or your family be impacted by COVID-19 and need financial support, we’re here to help. Members of our team are ready to provide you financial guidance and discuss any financial arrangements you may need to help you through this difficult time.

We will continue to monitor the situation closely and evaluate additional measures to support our members and community as needs arise. Please continue to check your emails from us and visit ExplorersCU.com for regular updates and to submit your questions online. For additional information about COVID-19, you can find the latest report from the CDC or your local health department website. For Explorers Credit Union related updates, please visit Explorers CU.

Let’s stay connected and strong together.

March 16, 2020:

Explorers Credit Union Coronavirus (COVID-19) Response

There is no higher priority than the safety of our members, employees and community. In light of recent developments with respect to COVID-19, or coronavirus, we are implementing additional precautionary measures and have provided information to help you stay prepared and safe.  We will continue to monitor the situation daily so that we can be agile in our response.  We will provide updates as needed.  If you have any questions or concerns, please call us at 800.491.4309.

Explorers Credit Union Prevention

  1. Increased cleaning and sanitizing of workspace and public areas
  2. Social distancing when possible
  3. Holding virtual meetings as needed
  4. Employees working remotely or refraining from coming into the office if showing any symptoms of illness

Crisis Management

Explorers Credit Union has always had a Crisis Management Team in place to be prepared for emergency situations and to prevent or minimize any interruption of service to our members.  Our Crisis Management Team has been meeting on a regular basis and is prepared to implement different phases of protection for our staff and members as needed.

Tips For Our Members

Beware of Scams

Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus.  Do not let fear cloud your judgment when accessing links from emails and social media.  Here are some tips from the Federal Trade Commission.

Digital Services

Explorers Credit Union continues to provide you with the best member experience possible.  For convenience and 24/7 availability, we offer the following digital banking tools, which are easy to use:

Accessing Your Money

All of our branches and services are open and staff is here to continue to serve you.  You should ask yourself, what are the different ways you can access your money?  You should always have more than one way.  Here are a few ideas to consider:

ATM CARD

An ATM Card is a great back-up in case your other cards become compromised or quite working.  To receive an ATM Card, call us or stop in.  We are also part of the CO-OP ATM Network providing you access to over 30,000 ATMs nationwide surcharge free.

CREDIT & DEBIT CARD

If you don’t already have a debit card, you may request one by calling us at 800.491.4309.  To apply for our credit card, complete our online application.

ONLINE & MOBILE BANKING

Online and mobile banking is available 24/7.

To sign up, give us a call at 800.491.4309.

CHECKS

If you don’t own a book of checks, it wouldn’t hurt to have some as a back-up.  Give us a call at 800.491.4309 to start an order.

MOBILE DEPOSIT

Deposit checks in the comfort of your own home using your smartphone.

Your Funds Are Safe

We would like to remind you that your deposits at Explorers Credit Union are safe.  Explorers Credit Union is well-capitalized and financially strong.  Further, your funds are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith and credit of the United States Government.