Please feel free to call us at 605.665.4309 or 800.491.4309 if you have any further questions.
FAQ Group: Explorers CU FAQs
An exciting new look has come to Services Center Federal Credit Union. We are now know as Explorers Credit Union.
How did we arrive at that name idea?
Explorers come in all ages and genders. They are doctors, farmers, manufacturers, teachers and students; they are neighbors, family, friends and you. Explorers stand in line at the store, spill popcorn in the theater, and pay close attention to their finances. It’s also a nod to consistent financial direction from a reliable, not-for-profit partner.
When will the name change occur?
NCUA has approved our request for our new name, Explorers Credit Union. You will begin to notice a transition to Explorers Credit Union on items such as signage, statements, letterhead, documents, website and social media March, 2020.
Are there changes to phone numbers? Website? Email?
All phone numbers remain the same. After March 4, 2020, the new website address is ExplorersCU.com and our employee’s emails now end with @explorerscu.com. The old website and email addresses will automatically redirect for a period of time.
Will this affect my loans, savings and investments?
The name change will not impact any of your accounts. If you currently have certificates of deposit, these remain valid and at renewal time will be replaced with our new name and logo. There is no need to do anything.
Will I have to change automatic drafts and direct deposits?
Automatic drafts and direct deposits will continue to use the same routing/transit account numbers as now. These numbers have not changed, so there is no need to update this information.
Is the management or Board of Directors changing?
No. You’ll still see the same friendly faces at our branches and events.
Can I still use Services Center Federal Credit Union checks and deposit slips?
Yes. You can continue to use your Services Center Federal Credit Union checks and deposit slips. When you run out of checks or deposit slips, your new ones will have the new name and logo.
Will my Services Center Federal Credit Union ATM, debit and credit cards still work?
Yes. You can still use your current Services Center Federal Credit Union ATM, debit and credit cards. Your cards will eventually be replaced with new cards displaying our new name and logo.
Will my account numbers change?
No, your account number(s) will not change.